We Serve You Limited T/A Oilery.co.uk, registered 175 Featherstall Road South, Oldham. OL9 6HS is referred to below as “Oilery”.

Oilery reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Trade customers – please familiarise yourself with our Trade Terms & Conditions after your online account has been approved.

Ordering

All orders are accepted at the sole discretion of Oilery and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted through a secure web server (see our Privacy Policy for more information).

When you place an order via this website you will be sent an auto-generated Order Acknowledgement by email detailing everything you have ordered. This email is not an order confirmation or order acceptance from Oilery. Acceptance of your order and the completion of the contract between you and Oilery will take place on dispatch to you of the products ordered unless Oilery notifies you that your order has not been accepted or you have cancelled it.

It is your responsibility to check that the name, address and postcode details you have supplied are accurate and complete, since we are unable to offer any Refunds for orders either lost or delivered to the wrong address due to an error on your part. See ‘Refunds’ below.

Please note that our Couriers will not accept orders to be delivered to addresses that are not residential or business; i.e. they will not deliver to a storage unit or freight forwarder.

Order Cancellations

If you cancel your entire order through no fault of Oilery, a 5% charge will be deducted from your refund payment to cover the costs incurred by Oilery for Credit Card/Paypal processing fees and administration.

Back Orders

Whilst we attempt to maintain high stock levels, on the odd occasion, some of our products may be on back order. We will back order it for you and give you the option to cancel the item/order if you would rather not wait for it to be delivered. Back ordered items are not charged until they are shipped.

Prices

All prices on this site are in British Pounds Sterling (£ GBP)..

Shipping & Handling Charges

Please see our delivery policy for further details.

Failed Deliveries

Due to the increasing costs of transport and storage, Carrier Services now make only one further attempt to deliver your order, after which there may be a charge for any further attempts. If you fail to contact the Carrier Service within 48 hours to arrange re-delivery, your parcel will be returned to Oilery. Should your parcel be returned to Oilery under such circumstances, there would be a further delivery charge to re-send your order.

If you cancel your order and request a Refund after a failed attempted delivery, the original cost of shipping your order, plus any other costs incurred by Oilery in retrieving your parcel, will be deducted from your Refund.

Damages, Shortages and Errors

Check your package carefully upon delivery and if there is any sign of damage, include the words “Damaged” on the document that you sign to accept delivery. If your parcel is damaged, do not refuse to accept delivery or this will jeopardize any claims for compensation against the shipper. All damages incurred during transit must be reported immediately to Oilery by email and also the Carrier Company or Royal Mail. Do not throw away the carton or any packaging materials since the Carrier Company or Royal Mail will need to inspect them before paying compensation.

Any shortages or errors must be reported by email to Oilery within 3 days of delivery, and all packaging materials must be kept for inspection by the Carrier Company or Royal Mail in case your parcel has been tampered with in transit. No claims for damages, shortages or errors will be entertained if they have not been reported to Oilery within this period.

Returns

Please see our returns policy for further details.

Refunds

Please see our returns policy.

Distance Selling Regulations

Under the Distance Selling Regulations you have the right to cancel your order within 7 days, and this 7-day period begins the day after receipt of the goods. Should you wish to cancel your order under these regulations it must be in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. All item(s) returned under these regulations must be received by Oilery within 7 days and be unopened, unused, in the original manufacturers packaging and in a re-sellable condition. Under these regulations all goods are returned at your expense.

Use of this site

Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Oilery disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out-of-date or incomplete. Oilery cannot be held responsible for any loss or damage that may arise from the use of this information.

Oilery is not responsible for this site’s accuracy or the reliability of the access to this site. Neither will we assume responsibility for the content of any other website to which this site links to. These links are provided for your convenience only.

These conditions are governed and construed by English law. English courts will resolve any disputes. These Terms and Conditions do not affect your statutory rights as a customer.